Terms and Conditions Cuci Cuci — The Complete Guide for All Malaysia Members

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member") and Cuci Cuci ("Platform", "Company", "We"). By accessing, registering, or using any part of the cuci cuci platform — whether through the official website, Android or iOS mobile app, or any other approved access method — you confirm that you have read, understood, and agreed to comply with all terms contained in this document.

This agreement also incorporates the Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules published on the cuci cuci platform from time to time. All such documents form part of the overall agreement between you and cuci cuci and should be read together.

2Eligibility and Age Requirements

The cuci cuci platform is exclusively for individuals who meet the following criteria:

• Aged 18 years and above at the time of registration and throughout use of the platform.
• Registering and using the platform in a personal capacity, not as an agent or representative of another party.
• Not prohibited by applicable local or international law from participating in online gaming activities.
• Not a citizen or resident of any jurisdiction that specifically prohibits the use of this type of gaming platform.
• Not currently undergoing voluntary self-exclusion from any gambling platform.

Cuci cuci conducts a rigorous identity verification (KYC) process to ensure all members meet these eligibility requirements. Submission of false or misleading information during the KYC process will result in immediate account termination and forfeiture of all associated account balances.

We reserve the right to request identity verification documents at any time, and members are obligated to comply within the stipulated timeframe. Failure to do so may result in the account being suspended until verification is complete.

3Account Registration and Security

Each member is only permitted to hold one (1) active account on the cuci cuci platform. Multiple account registrations are strictly prohibited and may result in the termination of all associated accounts and forfeiture of all accumulated balances and wins.

During registration, you are required to:

• Providing your full legal name exactly as it appears on your official identification document.
• Providing an active and reachable email address.
• Creating a strong, unique password exclusively for your cuci cuci account.
• Providing a valid Malaysian phone number for two-factor authentication purposes.

You are solely responsible for maintaining the confidentiality of your account login credentials. cuci cuci will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding that information. If you suspect that your account has been accessed without authorisation, please contact the cuci cuci support team immediately.

All account data and communications are protected with 256-bit SSL encryption. cuci cuci will never request your password via email, live chat, or any other method at any time.

4Deposits, Withdrawals and Financial Transactions

Cuci cuci supports a wide range of payment methods in Malaysian Ringgit (MYR) with no currency conversion or hidden fees. Available methods include DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, as well as Visa and Mastercard.

The terms relating to deposits and withdrawals are as follows:

• Minimum deposit is RM 10 for most payment methods.
• The minimum withdrawal is RM 50 and daily maximum depend on membership level.
• The account holder name of the bank account or e-wallet used for withdrawal must match matching the registered name on your cuci cuci account.
• Withdrawals are processed within one to three hours on business days; VIP members enjoy faster processing.
• Cuci cuci reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• All transactions are subject to anti-money laundering (AML) compliance checks.

Any attempt to commit financial fraud, including the unauthorised use of another person's card or account, will be reported to the relevant authorities and the account involved will be terminated immediately.

5Bonuses, Promotions and Wagering Requirements

Cuci cuci offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, weekly reloads, daily cashback, and seasonal special promotions. Each promotion is subject to specific terms and conditions as stated on the respective promotion page.

General conditions applicable to all cuci cuci bonuses:

• Each bonus has wagering requirement (rollover) that must be fulfilled before any withdrawal of bonus funds or associated wins is permitted.
• Bonuses may only be claimed once only per promotion, unless otherwise stated.
• Cuci cuci reserves the right to void any bonus claimed through means that violate the spirit of a promotion, including hedge betting or suspicious betting patterns.
• The bonus validity period is as stated in the respective promotion terms; expired bonuses cannot be reinstated.
• Bonus value cannot be transferred, sold, or directly converted to cash.
• Cuci cuci reserves the right to modify or withdraw any promotion at any time without prior notice.

Any attempt to abuse the bonus system — including registering multiple accounts to claim the welcome bonus repeatedly — will result in the cancellation of all bonuses and termination of the accounts involved.

6Game Rules and Integrity

All games available on the cuci cuci platform use a verified, independently audited Random Number Generator (RNG). This ensures every game outcome is truly random, fair, and cannot be manipulated by any party, including cuci cuci itself.

Members are strictly prohibited from:

• Using any automated software, bots, or scripts to play or interact with the platform.
• Manipulating or attempting to manipulate game outcomes through technical or other means.
• Colluding with other players to gain an unfair advantage in multiplayer games.
• Exploiting any bugs or technical vulnerabilities on the platform; any bugs discovered must be reported to cuci cuci support immediately.
• Using a VPN or any other method to conceal your actual location in order to bypass regional restrictions.

Cuci cuci reserves the right to void any bets or wins found to involve a breach of the above rules. cuci cuci's decision in such matters is final.

7Member Conduct and Platform Usage

Cuci cuci members are required to conduct themselves with courtesy and responsibility at all times while using the platform, particularly when interacting with other players or our support team.

The following conduct is prohibited and may result in a warning, suspension, or account termination:

• Using offensive, obscene, or threatening language towards any player or cuci cuci staff.
• Spreading false or misleading information about the cuci cuci platform.
• Using the platform for fraud, money laundering, or any other illegal activity.
• Sharing or selling account information to third parties.
• Disclosing or distributing any proprietary game content, data, or platform information without written authorisation from cuci cuci.

Cuci cuci respects the rights of all members to use the platform in a safe and comfortable environment. Reports of conduct that violates these guidelines will be investigated seriously and appropriate action will be taken.

8Liability Limits and Disclaimers

The cuci cuci platform is provided on an "as is" and "as available" basis. While cuci cuci strives to keep the platform running without interruption at all times, we cannot guarantee that the service will always be free from technical errors, system outages, or scheduled maintenance downtime.

Cuci cuci is not liable for:

• Any financial losses incurred as a result of in-game wagering decisions.
• Service disruptions caused by circumstances beyond cuci cuci's control, including internet infrastructure failures or power outages.
• Losses arising from unauthorised account access due to the member's own negligence in safeguarding their login credentials.
• Any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.

Cuci cuci's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the thirty (30) days preceding the relevant claim.

9Account Termination and Suspension

Members may close their cuci cuci account at any time by contacting our support team. Prior to closure, all wagering requirements associated with active bonuses must be fulfilled, and any eligible balance will be processed in accordance with standard withdrawal procedures.

Cuci cuci reserves the right to suspend or terminate any member's account without prior notice if:

• The member violates any part of these Terms and Conditions.
• There is fraudulent or suspicious activity on the account.
• The member fails to comply with identity verification requests within the stipulated timeframe.
• The account is found to be owned or operated by an individual under 18 years of age.
• Cuci cuci is directed to do so by the relevant authorities.

If an account is terminated due to fraud or a serious breach of terms, cuci cuci reserves the right to forfeit all balances and wins in that account without any compensation.

10Amendments to Terms and Conditions

Cuci cuci reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any material amendments via:

• In-platform or cuci cuci mobile app notifications.
• Email to the member's registered address, where applicable.
• Updated on the date shown in the "Updated" field at the top of this document.

It is your responsibility to review this Terms and Conditions page periodically. Continued use of the cuci cuci platform after any amendments are published will be deemed as your full acceptance of the latest version of these terms.

11Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within thirty (30) days, both parties agree to refer the dispute to binding arbitration. The arbitration decision is final and binding on both parties.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be interpreted to the extent permitted by law, and the remainder of these Terms and Conditions shall continue in full force and effect.

If you have any questions or concerns regarding these Terms and Conditions, please contact the cuci cuci support team via live chat, available 24 hours a day, 7 days a week.